WebSurveyor: Frequently Asked Questions
WebSurveyor Account Information:
- How do I acquire an account for WebSurveyor?
- Who is eligible for a WebSurveyor account?
- Who do I contact for assistance with WebSurveyor?
- How long will my WebSurveyor account remain active?
- Is it possible for me to have more than one user account for WebSurveyor?
- I have forgotten my password. How do I obtain a new one?
- How do I change my password?
- Are WebSurveyor IDs and passwords case-sensitive?
- Is there a limit to the number of surveys I publish?
- I participated in the pilot program and was assigned a user ID and password to create surveys. Is this account still valid?
- How many attempts to login to my account can I make before being locked out completely?
General Usage Information:
- Which web browsers are supported by WebSurveyor?
- Will Survey and Desktop Application Services help me design my survey?
- How do I save a survey I'm not ready to publish? I don't see a SAVE button.
- How do I stop a survey? I no longer want to accept responses.
- How do I delete a survey I no longer need?
- I followed the instructions to delete my survey, and I kept receiving a message stating To delete this survey you must type "Delete" in the text box. What am I doing wrong?
- I accidentally deleted my published survey…can it be restored?
- Are there any naming conventions rules for published surveys?
- I have created a survey using the WebSurveyor Desktop Client, but am now having problems publishing it to the server. Where can I obtain further assistance with this?
- The Survey@Iowa site is incorrectly advising me that I have already completed a survey. What should I do?
- Is it possible to download a copy of my survey to my workstation?
- What if I want another copy of an existing survey? How can I copy, update, and publish a survey like the one that exists?
- I participated in the pilot program, and previously created a survey during that time. Is it possible to republish that survey on the new server?
- My survey contains responses that were generated while testing the survey. How can I delete these responses?
- I forgot to delete the test responses before inviting my survey respondents to take my survey. How can I delete the test data without deleting all data?
- How can I share a copy of my survey with another WebSurveyor user?
Advanced Features and Customizations:
- Is it possible to add additional text before, between or after survey questions for my respondents?
- Can I create my own template, or edit a current template?
- Can I post my survey results publicly for respondents to view?
- Is there a way to create a list of recipients and e-mail addresses?
- Do surveys need to be completed by respondents in one sitting, or can they be saved to finish at a later time?
- I have included a Comments field in my question list but Preview displays the text as "Additional comments". Is there a way to change this text?
- Is there a way to require recepients to authenticate when taking a survey?
- I have a question in my question list that I have decided not to use in this survey. Is there a way to save the question and its structure for possible use in a other surveys?
- How can I transfer a survey from one user account to another?
WebSurveyor Security Information:
- Does WebSurveyor use persistent cookies?
- What is WebSurveyor's Privacy Policy?
- What is WebSurveyor's Spam Policy?