Survey and Desktop Applications: Known Microsoft Issues
Microsoft Word
Macintosh Microsoft Word Save Error
After upgrading to Mac OS 10.4.1, users who are running Norton AntiVirus 10.0 may receive an error when they save the Word documents to a network volume. When a document is saved directly to the network volume, they will receive the following error message:
Symantec has informed the ITS Help Desk that this issue lies with the Mac operating system, and should be resolved in the next OS update release for Mac OS 10.4 (which will be version 10.4.6).
Current Resolution
- Open Auto-Protect preferences in System Preferences or from the Norton QuickMenu icon on the Finder.
- Click Unlock to make changes.
- Click the SafeZones tab.
- Select the Scan Files: Everywhere EXCEPT in: radio button.
- Click the Add button and add the mounted volume to the exceptions list.
If you have further questions or problems, please contact the ITS Help Desk.
