Hawkmail Support For Your Routing Address
Forwarding Your University E-mail
IMPORTANT: If you have an active Hawkmail e-mail account, changing your e-mail routing address to something other than your Hawkmail routing address (hawkid@iowa.uiowa.edu) will NOT forward all of your e-mail to the other account.
What is a Routing E-mail Address?
Your University e-mail address (firstname-lastname@uiowa.edu), referred to as your e-mail alias, is actually a pointer to your real e-mail account, sometimes referred to as your routing e-mail address. Why have the two e-mail “addresses”? Having two provides some advantages. One advantage is that by using your official University e-mail address, recipients of your e-mail will be able to tell who you are and that you are affiliated with The University of Iowa.
Another advantage is that your published University e-mail address, your e-mail alias, will rarely, if ever, change. This allows you to change your “real” e-mail account behind the scenes as often as you need. You can give out your assigned University e-mail address to others and never have to tell anyone to change their address book if you change e-mail account providers. For example, when you leave the University, you will still have your UI e-mail address, but you can forward it to another e-mail account (Gmail, Yahoo, AOL, etc.) and continue to receive e-mail sent to your UI e-mail address.
You can change your routing e-mail address through ISIS (http://isis.uiowa.edu) by going to MyUIowa, MyEmail, and click on Update Email Routing Address. University employees can change their routing address in HR Self-Service (http://hris.uiowa.edu) by going to the Personal tab and clicking on Email Routing.
Important Information about Changing Your Routing Address
If you have an active Hawkmail e-mail account, changing your e-mail routing address to something other than your Hawkmail routing address (hawkid@iowa.uiowa.edu) will NOT forward all of your e-mail to the other account. This is due to the way the Hawkmail system processes e-mail.
When two users within the Hawkmail system send e-mail to each other, the system automatically translates their e-mail addresses (firstname-lastname@uiowa.edu) to their Hawkmail e-mail routing addresses (hawkid@iowa.uiowa.edu). Therefore, if you have an open Hawkmail account and changed your routing address to another account, it will not be forwarded to the other account. If you still want to change your e-mail routing address, you have two options:
Option 1: Check both your Hawkmail account and the account you routed your UI e-mail address to regularly. That way you won’t miss important e-mails from professors or classmates who are using Hawkmail to send e-mails, and e-mails sent from those who are not using Hawkmail will be forwarded to your non-Hawkmail account.
Option 2: Request that ITS close your Hawkmail account. You will still be able to retain your UI e-mail address (firstname-lastname@uiowa.edu) for receiving e-mail, and without an open Hawkmail account, all of your e-mail will be forwarded to the e-mail account you specify in your routing address. However, you won’t have a way to send e-mail from your UI e-mail address.
Additional Information for Gmail Users
Note: This only applies for "Iowa" Hawkmail users. The Healthcare Exchange system does not allow POP access, so this process will not work.
A third option exists for Gmail users. Gmail provides an option to “fetch” e-mail from other accounts, and setting up your Gmail in this way would allow you to retrieve your Hawkmail through Gmail.
Please note that the processes referred to below are provided and maintained by Gmail, not the University of Iowa.
ITS can assist with questions about Hawkmail POP settings, but beyond the general settings, any issues with Gmail would need to be addressed by Gmail. Other web mail clients may provide this functionality as well, but Gmail is the only free option ITS is aware of at this time. Information and instructions for setting up Gmail’s “fetch” service can be found here: http://mail.google.com/support/bin/answer.py?answer=21289.
The following Hawkmail POP settings should be used for “fetching” Hawkmail in Gmail:
- Email Address: your UI e-mail address (usually firstname-lastname@uiowa.edu).
- Username: your Hawk ID
- Password: your Hawk ID password
Note: Gmail’s fetch program saves your Hawk ID password. When you change your Hawk ID password, you will need to change it in these Gmail settings as well to continue receiving your UI e-mail. - POP Server: email.uiowa.edu
- Port: 995
- Check the Always use a secure connection (SSL) when retrieving mail option.
If you have additional questions or need assistance with your UI e-mail routing address, contact the ITS Help Desk at 319-384-HELP (4357).
