Student Email Survey Results: April 2005
Full full details including additional graphs, "other" fields and
comments, click here for the Full
Survey Results.
Author: ITS Campus
Services
Filter:
Responses Received: 1777
1) On average, how much
time per day to you spend on email activities?
- 35.8% (637) 16 to 30 minutes
- 32.4% (576) 31 to 60 minutes
- 19.8% (351) More than 60
minutes
- 12.0% (213) 15 minutes
or less
2) What activities do you engage
in when using email?
- 93.6% (1,664) Communication
with faculty
- 84.4% (1,499) Communication
with other students in class
- 79.9% (1,419) Communication
with family
- 75.7% (1,342) Socialization
with friends
- 56.7% (1,008) Sharing of
files
- 53.2% (945) Communication
regarding employment
- 10.8% (192) Other
"Other" responses removed.
3a) Which (UI) email service(s)
to you currently use? [Most frequent usage]:
- Webmail 74.0% (1,283)
- Outlook/Outlook Express
19.4% (304)
- Other 15.1%
(204)
- Eudora 2.4% (36)
3b) Which (non-UI fee-based)
email service(s) to you currently use? [Most frequent usage]:
- Other 10.2% (148)
- MSN 9.0% (139)
- AOL 7.5% (114)
3c) Which (non-UI free) email
service(s) to you currently use? [Most frequent usage]:
- Hotmail or Yahoo 43.2%
(701)
- Gmail 15.1% (227)
- Other 4.7% (58)
4) How often to you change non-UI
accounts?
- Never 88.3% (1,526)
- Once a year 9.2% (159)
- More than 3 times a year
(28)
- 2-3 times a year (16)
5) If you are not presently using
your UI email account for all communications, what prevents you from doing so?
- I have found my quota (mailbox)
size is too small to accomodate my needs. 36.4% (646)
- I don't want to use an
email address that will become invalid after I leave the University 31.4%
(558)
- I already have an email
address that everyone knows. 29.1% (517)
- I don't want to give out
my email address and run the risk of receiving unwanted emails. 27.0% (479)
- I am unable to send or
receive files I would like to Hawkmail with others. 14.9% (264)
- I don't like to advertise
my real name in my email address. 14.0% (248)
- I don't like the user interface
to the student email system. 10.7% (190)
- Other. 8.9% (159)
"Other" responses: removed. See full survey for details.
6) How satisfied are you with
the student email services UI provides?
- Satisfied 58.6% (1,034)
- Dissatisfied 15.4% (272)
- Very satisfied 14.8% (261)
- No opinion 8.8% (156)
- Very dissatisfied 2.4%
(43)
7) If
an effort was made to improve, expand and upgrade student email services, what
changes would you consider important?
| Improvements |
Very Important |
Somewhat Important |
Total |
| Abiltiy to send/receive
large files |
76.5% (1,317) |
19.7% |
96.2% |
| Virus protection |
76.8% (1,321) |
18.5% |
95.3% |
| Increase in individual
quota (mailbox size presently 5 MB) |
68.8% (1,190) |
23.5% |
92.3% |
| Email account that is
free of commercial ads |
63.2% (1,087) |
28.1% |
91.3% |
| More sophisticated spam
blocking |
54.2% (929) |
35.9% |
90.1% |
| Greater security
and confidentiality in email messaging |
51.8% (888) |
38.1% |
89.9% |
| Improve the speed
of Webmail |
50.3% (866) |
37.5% |
87.8% |
| Life time automatic
email routing |
46.8% (802) |
36.7% |
83.5% |
| Access to email to
do list/address book from anywhere |
34.5% (590) |
38.8% |
73.3% |
| Automatic forwarding
of all email to one account |
27.0% (459) |
42.6% |
69.6% |
| Online help
facility available on an "as needed" basis |
13.5% (229) |
51.9% |
65.4% |
| Adding a calendar
to your email system |
24.7% (424) |
35.2% |
59.9% |
| More email express
stations like those in the IMU |
21.4% (363) |
38.4% |
59.8% |
| Access to university
email from a cell phone or PDA |
11.9% (202) |
32.1% |
44.0% |
| Other |
13.0% (101) |
3.6% |
16.6% |
8) If
the University decided to outsource student email service to an external email
provider willing to supply the service at no cost on the condition that some
form of paid advertising accompany the mesages, which of these options would
be acceptable to you?
| Ads |
Most Acceptable |
Somewhat Acceptable |
Total |
| No adds whatsoever (ad
free messages) |
87.6% (1,492) |
9.0% |
96.6% |
| Text ads that appear
only in margin of message |
11.3% (190) |
49.1% |
60.4% |
| Ads that appear as a
result of scanning your message |
2.1% (35) |
17.6% |
19.7% |
| Ads of any type don't
bother me |
3.8% (58) |
15.7% |
19.5% |
| Pop up ads that appear
at top or bottom of message |
2.3% (39) |
16.3% |
18.6% |
9) Do you maintain a personal
calendar online?
- No 84.5% (1,469)
- Yes 15.5% (269)
10) Do you want the ability to
schedule meetings with: ?
- Faculty 53.2% (946)
- Other students 45.4% (806)
- Would not use 38.9% (691)
- Staff 38.2% (678)
-
11) What are the most important
features for you in a calendaring and scheduling system? See Full Survey for
features.
12) What is your current academic
classsification?
"Other" responses: removed. See Full Survey for details.
13) In which college is your major field of study?
14) Would you be willing to share your views about email services in more
detail?
Electronic Communications Review
http://www.uiowa.edu/ecommunications